Privacy Policy
Voda Stairs & Floors values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, services, and SMS communications.
1. Information We Collect
We may collect the following types of information:
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Contact Information: Name, phone number, email address, mailing address.
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Order Information: Details about stair or flooring products requested, purchased, or serviced.
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SMS Communications: Any messages sent between you and our company, including order updates and confirmations.
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Website Usage: Non-personal data such as IP address, browser type, and cookies.
2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill customer orders.
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To send SMS notifications about orders (e.g., status updates, pickup readiness, or confirmations).
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To provide customer service and respond to inquiries.
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To improve our website, services, and customer experience.
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To comply with legal and regulatory requirements.
3. SMS Communications
By providing your phone number, you consent to receive SMS messages from Voda Stairs & Floors regarding your orders and related services.
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Message frequency will vary based on your order activity.
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Message and data rates may apply depending on your mobile carrier.
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You may opt out of SMS messages at any time by replying STOP to a message. Reply HELP for assistance.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only with:
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Service providers who assist in operating our business (e.g., shipping, payment processing, or communication platforms).
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Legal authorities, when required by law.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure.
6. Your Rights
You have the right to:
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Access, correct, or delete your personal information.
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Opt out of SMS or email communications at any time.
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Request details about how your data is collected and used.
To exercise these rights, please contact us using the information below.
7. Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us.